Welcome to heictopdfs.com (the "Website"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Website and Services, including our tools for converting HEIC files to PDF format. By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website or Services.
We collect information to provide and improve our Services. The types of information we may collect include:
Personal information is data that can be used to identify you. We may collect the following personal information:
Account Information: If you create an account, we collect your email address, username, and any other information you provide during registration.
Payment Information: If you purchase a subscription or paid Services, we collect payment details (e.g., credit card information) through our third-party payment processors. We do not store your full payment information on our servers.
Contact Information: If you contact us via email or support forms, we collect your name, email address, and any other information you provide.
Non-personal information does not directly identify you. We may collect:
Uploaded Files: Files you upload for conversion (e.g., HEIC files) are temporarily stored and processed to provide the Services.
Usage Data: Information about how you interact with the Website, such as your IP address, browser type, device information, pages visited, and time spent on the Website.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
We automatically collect certain information when you visit the Website, including:
Log Data: Server logs that record your IP address, browser type, operating system, referring URLs, and access times.
Device Information: Information about the device you use to access the Website, such as hardware model, operating system, and unique device identifiers.
We use the information we collect for the following purposes:
To Provide Services: To process and convert your uploaded files, manage your account, and deliver downloadable PDF files.
To Process Payments: To facilitate transactions for paid Services through our third-party payment processors.
To Improve the Website: To analyze usage patterns, troubleshoot issues, and enhance the functionality and user experience of the Website.
To Communicate: To respond to your inquiries, send service-related notifications, and, if you opt in, provide promotional emails or updates.
To Ensure Security: To detect and prevent fraud, unauthorized access, and other illegal activities.
To Comply with Legal Obligations: To meet legal, regulatory, or compliance requirements.
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
Service Providers: We share information with trusted third-party service providers who assist us in operating the Website, processing payments, or providing analytics (e.g., cloud storage providers, payment processors, or analytics platforms). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, safety, or property.
Business Transfers: If the Website or its assets are sold, merged, or acquired, your information may be transferred as part of the transaction, subject to confidentiality obligations.
Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not identify you for analytics, research, or marketing purposes.
Uploaded Files: Files you upload for conversion are temporarily stored on our servers and automatically deleted within [specify time frame, e.g., 24 hours] after processing, unless otherwise required by law.
Personal Information: We retain personal information (e.g., account details) for as long as your account is active or as needed to provide the Services. If you delete your account, we will delete your personal information within [specify time frame, e.g., 30 days], except where retention is required by law.
Usage Data: Non-personal information, such as usage data, may be retained indefinitely in an anonymized form for analytics purposes.
We use cookies and similar technologies to enhance your experience and collect usage data. Cookies may include:
Essential Cookies: Necessary for the Website to function, such as maintaining your session.
Analytics Cookies: Used to track and analyze Website usage (e.g., Google Analytics).
Preference Cookies: Store your preferences, such as language or cookie consent settings.
You can disable cookies through your browser settings, but this may affect the functionality of the Website. For more information, see our Cookie Policy (if applicable).
You have the following rights regarding your personal information, subject to applicable laws:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information or account.
Opt-Out: Opt out of promotional emails by clicking the "unsubscribe" link in our emails or contacting us.
Cookies: Manage cookie preferences through your browser or our cookie consent tool (if available).
To exercise these rights, contact us at [email protected]. We may require verification of your identity before processing your request.
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee the absolute security of your information. You upload files and use the Website at your own risk.
The Website is operated from Estonia, and your information may be processed in countries outside your jurisdiction. These countries may have different data protection laws. By using the Website, you consent to the transfer of your information to such countries. We ensure that any international transfers comply with applicable data protection laws.
The Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
The Website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on the Website with a revised "Last Updated" date. Your continued use of the Website after such changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
The right to know what personal information we collect, use, or disclose about you.
The right to request deletion of your personal information.
The right to opt out of the sale of your personal information (we do not sell your information).
The right to non-discrimination for exercising your CCPA rights.
To exercise these rights, contact us at [email protected].
We will respond within the timeframes required by law.
If you are located in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR), including:
The right to restrict or object to the processing of your personal information.
The right to data portability.
The right to lodge a complaint with a supervisory authority.
Our legal basis for processing your personal information includes your consent, the performance of a contract, and our legitimate interests (e.g., improving the Services).
For GDPR-related inquiries, contact us at [email protected].